Frequently Asked Questions
Laundromat
What are your hours?
Our laundromat is open 24 hours a day, 7 days a week.
Are you attended?
Attendants are hand Monday - Friday, between 8:00 a.m. - 4:00 p.m.
Are you a coin or credit card laundromat?
Our machines take every kind of payment. You can use coins, credit cards, debit cards, or the SpyderWash card.
Do you have large machines?
Yes! We have large machines so you can wash big, bulky items like comforters, or multiple loads at a time. Our large machine is a 100-pound washer!
Do you have parking?
Yes, we have an abundance of parking.
Wash & Fold
What are your wash and fold hours?
You can drop off your laundry Monday - Friday, between 8:00 a.m. - 4:00 p.m.
What kind of detergent do you use when you wash my clothes?
We offer a variety of premium laundry detergent options.
Is there a minimum order?
There is a $20 minimum order for wash and fold orders.
Do you wash my clothes with other clothes?
No. We will always wash your laundry separately from other client's laundry.
When will I get my clothes back?
Your clothes will be ready for pick up in 24 hours. We do offer same day service for an additional charge and the laundry must dropped off by 11:00 a.m.
Pickup & Delivery
When do you pickup and deliver?
We offer laundry pickup and delivery services Monday - Friday.
What is the turnaround time?
Monday pickups will be delivered back to you on Wednesday. Wednesday pickups will be delivered back to you on Friday. Friday pickups will be delivered back to you on Monday.
Is there a minimum order?
Minimums differ between Beaufort/Port Royal/Lady's Island and St. Helena/Bluffton/Okatie/Sheldon.
- There is a $20 minimum for pickup and delivery service in Beaufort, Port Royal, and Lady's Island.
- There is a $30 minimum for delivery service to St. Helena, Bluffton, Okatie, and Sheldon.
How much does pickup and delivery cost?
Prices differ between Beaufort/Port Royal/Lady's Island and St. Helena/Bluffton/Okatie/Sheldon. Here's the breakdown:
Beaufort, Port Royal, and Lady's Island:
- $2.00 per pound for as-needed service
- $1.75 per pound for recurring service—save $0.25 per pound on regularly scheduled orders
St. Helena, Bluffton, Okatie, and Sheldon:
- $2.25 per pound for as-needed service
- $2.00 per pound for recurring service—save $0.25 per pound on regularly scheduled orders
Do I need to be home to use this service?
No you do not. When you place your order just put in the driver's notes where you will be leaving your laundry. We recommend leaving it in a secure location like concealed on the front porch, in an unlocked garage, or behind a garden fence.
Can I make a special request on how I want my laundry done?
Yes, there is a section in the online order form where you can let us know if you have any special instructions.
Is there a contract or long term commitment?
No. There are no contracts so you can discontinue service at any time. We know that you will stick with us based on our exceptional service.
When I schedule an order, how will I be billed?
Like most online services, we will ask for your credit card or debit card information when you place your order. Your card will not be charged until your laundry is completed.
What do I put my laundry in?
We recommend a laundry bag or a trash bag that cinches closed.
Can I put my pickups on hold while I'm on vacation?
Yes. You can log into your account and place your service on hold until you return from your vacation.